What is the $29 authorization hold?
Presto places a $29 temporary authorization hold on your card to verify funds before starting a charging session. When you disconnect from the charger, you will be billed for the actual cost of your session. You may see the $29 pending transaction on your bank statement until your bank updates it, potentially up to 10 days later.
My session cost was greater than $29
If the session costs more than $29, and you are successfully billed for that amount, the $29 hold is cancelled. You may see two pending transactions until your bank settles them, up to 10 days later.
If I am not able to charge, do I get my $29 back?
Yes! If a charger fails to start, you can use Presto to try again at any Presto machine. Another hold will not be placed until you begin a sustained charging session, or 1 hour elapses, at which point Presto automatically cancels the hold.
When a $29 authorization hold is cancelled, it will generally drop from your statement, and you may not necessarily see a credit for that amount. It may take 10 days for your bank to reflect the cancellation on your statement.
Banking Delays
Presto agents are committed to your satisfaction and will do their best to assist you with any questions about the authorization hold. Please note that your bank's policies and procedures determine when your transaction is finalized. Presto does not have any control over this.