What is the authorization hold?
Presto places a temporary authorization hold on your card to verify funds when starting a charging session.
We place a $20 hold up front and increase it to $30 if you end up needing to charge more. The increase may appear as a second $10 hold on your card.
How you're billed
When you disconnect from the charger, you will be billed for the actual cost of your session based on energy used. You may see multiple pending transactions until your bank settles them, typically within 1-2 days and potentially up to 10 days later.
Setting a charge limit
At some stations, such as IONNA, bp pulse, Revel you also have the ability to set a charge limit (for example, $15) before starting your session. Presto places a temporary auth hold for that amount and will stop the session before the limit whenever possible. Some chargers don't stop automatically. If that happens, the final cost may exceed your limit, and you'll need to press stop on the charger to end the session.
My session cost was greater than the hold amount
If the session costs more than the initial hold amount, and you are successfully billed for that amount, you may see multiple pending transactions until your bank settles them.
If I am not able to charge, do I get my hold back?
Yes! You can try again at any Presto machine and a new hold won't be placed until you begin a sustained charging session. If you don't start one within 1 hour, Presto automatically cancels the original hold. Cancelled holds typically drop off your statement rather than showing as a separate credit.
Banking Delays
Presto agents are glad to help with any hold-related questions. Your bank's policies and procedures determine when a transaction finalizes or clears, and that timing is outside Presto's control.